Michael T. Mondak speaks about a bad dinner theater experience in 2007
Nearly 20 years ago, I attended a dinner theater in Sackets Harbor, New York that left a lasting impression on me - but not for the reasons anyone would hope. I went expecting an enjoyable evening that combined a meal with live entertainment. Instead, I left feeling disappointed and overlooked. My experience that night made me feel that many attendees were not included in the meal service, and even when I asked I could get something as simple as nachos because I was hungry , the answer was no. I went home wondering why the evening had turned out that way, and I was so upset that I cried myself to sleep. For a long time, I kept these feelings to myself. It has taken me nearly 20 years to break my silence about why that experience affected me so deeply. The lesson I took away isn't that every dinner theater is the same. Rather, it's that hospitality matters. When people attend an event, they should feel welcomed, valued and included. No one should...